Blog
Difficult customer
Sunday 6th April 2014
The two ivory cars were out together last weekend and they performed perfectly. The customer, on the other hand, was an awkward so-and-so who failed to tell me about an extra 15 mile journey for both cars which he had planned, until I contacted him a few days before the wedding to confirm the timings. I suspect he was hoping to spring this extra trip on me on the wedding day itself and hope to pressurise me into accepting it without extra charge. I am not a hard-nosed businessman by any stretch of the imagination, in fact I am probably too soft for my own good, but this chap's disrespect annoyed me and I made a point of charging for the extra miles. This may have explained him saying hardly a word to me for the whole afternoon but hey-ho, I'll get over it.
I must say, this little spat is extremely unusual. The vast majority of customers are great people who are enjoying their big day and I get a big buzz out of being a part of it.